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Which matters more seeing both lines of caller id or having the ability to press a soft key (needs visual) and calling that missed call back or being able to tap another key and save that number/name? Ok lets consider something, You have two lines of display and you want the use of this feature. Please let me know what Samsung think about this. This really needs to be corrected and I think its probably a very simple correction that would positively effect pretty much everyone. I think just about every single end user with caller ID was been like " Huh, I can only see the number but where is the name?" or vise versa. Honestly, people want to know all the information about the caller they can get on the same LCD screen without having to scroll.

I think the first screen should be Name and number and the second screen should have trunk and date, etc. I think that most people care more about the name and number of the person calling then they do about the trunk number they are calling on.

This lack of being able to view both at the same time does in fact get the end user very upset and without much benefit. It’s a competitive market with phone systems and manufacturers are always trying to build better phone systems than the competition. It really should be an option to allow a setup on both Caller ID name and number.ĭo you think that one of you guys can suggest this to Samsung to at least find out the reasoning behind the philosophy of “we can either show your CID name or CID number but not both at the same time”? You are 100% right, that does make people mad if they are spending a lot of money to upgrade their phone system with a new Samsung system only to find out that the Samsung is less advanced in terms of the Caller ID display separating into 2 parts.

It can be very annoying and some customers have gotten upset when we get to that point and they can't have both like their old analog system used to be able to do.